CONTRIBUTIONS OF SMART LOGISTICS APPLICATIONS TO THE ECONOMY

Abstract

While the logistics service, which is in the global value chain, is carried out with traditional distribution channels, it has made significant contributions to efficiency and profitability according to transportation modes. After the Covid 19 epidemic, which has deeply affected the world today, it has been seen that logistics service has an important place in the fulfilment of the service beyond profitability and efficiency. It is mentioned in the literature that intelligent logistics activities prevent loss of life and property and reduce economic losses in cases where it is difficult to intervene with human power in extraordinary events such as earthquakes, floods, epidemics, and natural disasters. With the development of technology, the number of software related to the field of logistics has increased, and it has been seen that the smart logistics activity of the companies aiming to provide the best service in the competitive environment has an effect on customer satisfaction, which provides superiority compared to other companies. Transmitting the product features of what is used in the production of a product to the customer, determining whether a sought-after product is in stock, obtaining the information in which warehouse it is located, tracking the cargo during the cargo process, carrying out customs procedures in electronic environment, carrying out transportation with unmanned vehicles are considered as smart logistics studies. In the research, the literature was searched and the effects of the costs of smart logistics services on the economy were investigated.